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Ride Technologies Terms of Service
Last Updated: August, 18th 2019
These terms of service constitute a legally binding agreement (the “Agreement”) between you and Ride Technologies N.V. with its headquarters at August Street 15 in Paramaribo, Suriname, from now on called “Ride,” “we,” “us” or “our”, governing your use of the Ride application, website, and technology platform (collectively, the “Ride Platform”).


By entering into to this Agreement, and/or by using or accessing the Ride platform you expressly acknowledge that you understand this Agreement and accept all of its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE RIDE PLATFORM. If you use the services of Ride or its affiliates in another country, by using the Ride Platform in that country you agree to be subject to Ride’s terms of service for that country.

The Ride Platform

The Ride Platform provides a marketplace where persons who seek transportation to certain destinations (“Passengers”) can be matched with persons driving to or through those destinations (“Riders”). Passengers and Riders are collectively referred to herein as “Users,” and each User shall create a User account that enables access to the Ride Platform. Each person may only create one (1) User account, and Ride reserves the right to shut down any additional accounts. As a User, you authorize Ride to match you with a Passenger or Rider based on factors such as your location, the estimated time to pickup, your destination, user preferences, and platform efficiency, and to cancel an existing match and rematch based on the same considerations. For purposes of this Agreement, the driving services provided by Riders to Passengers that are matched through the Platform shall be referred to collectively as the “Services”. Any decision by a User to offer or accept Services is a decision made in such User’s sole discretion. Each transportation Service provided by a Rider to a Passenger shall constitute a separate agreement between such persons.

Resumed: Ride technologies is not a taxi company. We are a provider of software and app services to licensed taxi drivers or private drivers we refer to as “riders”. The riders are the sole responsables for any permit, insurances and any request from the transport authorities and any other authority in the country where the rider is operating. Currently this is limited to paramaribo, suriname.

Modification to the Agreement

In the event Ride modifies the terms and conditions of this Agreement, such modifications shall be binding on you only upon your acceptance of the modified Agreement. Ride reserves the right to modify any information referenced in the hyperlinks from this Agreement from time to time, and such modifications shall become effective upon posting. Continued use of the Ride Platform or Services after any such changes shall constitute your consent to such changes. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration.


The Ride Platform may only be used by individuals who can form legally binding contracts under applicable law. The Ride Platform is not available to children (persons under the age of 16) or Users who have had their User account temporarily or permanently deactivated. By becoming a User, you represent and warrant that you are at least 16 years old and that you have the right, authority and capacity to enter into and abide by the terms and conditions of this Agreement. You may not allow other persons to use your User account, and you agree that you are the sole authorized user of your account.


As a Passenger, you understand that request or use of the Services may result in charges to you (“Charges”). Charges include Fares and other applicable fees, tolls, surcharges, and taxes as set forth on your market’s Ride Cities page, plus any tips to the Rider (Driver) that you elect to pay. Ride has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms to your market’s Ride Cities page or quoting you a price for a specific ride at the time you make a request. Pricing may vary based on the type of service you request (e.g., Ride Plus, Ride SUV) as described on your market’s Ride Cities page. You are responsible for reviewing the applicable Ride Cities page or price quote within the Ride app and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.

Fares. There are two types of fares, variable and quoted.

  • Variable Fares. Variable fares consist of a base charge and incremental charges based on the duration and distance of your ride. For particularly short rides, minimum fares may apply. Please note that we use GPS data from your Driver’s phone to calculate the distance traveled on your ride. We cannot guarantee the availability or accuracy of GPS data. If we lose signal we will calculate time and distance using available data from your ride.
  • Quoted Fares. In some cases Ride may quote you a Fare at the time of your request. The quote is subject to change until the ride request is confirmed. If during your ride you change your destination, make multiple stops, or attempt to abuse the Ride Platform, we may cancel the fare quote and charge you a variable fare based on the time and distance of your ride. Ride does not guarantee that the quoted fare price will be equal to a variable fare for the same ride.

Fees and Other Charges.

  • Service Fee. You may be charged a “Service Fee” for each ride as set forth on the applicable Ride Cities page.
  • Prime Time. At times of high demand for Services (“Prime Time”) you acknowledge that Charges may increase substantially. For all rides with a variable fare, we will use reasonable efforts to inform you of any Prime Time multipliers in effect at the time of your request. For quoted fares we may factor in the Prime Time multiplier into the quoted price of the ride.
  • Cancellation Fee. After requesting a ride you may cancel it through the app, but note that in certain cases a cancellation fee may apply. You may also be charged if you fail to show up after requesting a ride. Please check out our Help Center to learn more about Ride’s cancellation policy, including applicable fees.
  • Damage Fee. If a Driver reports that you have materially damaged the Driver's vehicle, you agree to pay a “Damage Fee” of up to USD 250 depending on the extent of the damage (as determined by Rider in its sole discretion), towards vehicle repair or cleaning. Ride reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing the Damage Fee.
  • Other Charges. Other fee and surcharges may apply to your ride, including: actual or anticipated airport fees, state or local fees, event fees as determined by Ride or its marketing partners, and processing fees for split payments. In addition, where required by law Ride will collect applicable taxes. See your market’s Ride Cities page for details on other Charges that may apply to your ride.
  • Tips. Following a ride, you may elect to tip your Driver in cash or through the Ride application. Any tips will be provided entirely to the applicable Driver.


  • Facilitation of Charges. All Charges are facilitated through a third-party payment processing service (e.g., Stripe, Inc., or Braintree, a division of PayPal, Inc.). Ride may replace its third-party payment processing services without notice to you. Charges shall only be made through the Ride Platform. With the exception of tips, cash payments are strictly prohibited. Your payment of Charges to Ride satisfies your payment obligation for your use of the Ride Platform and Services.
  • No Refunds. All Charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the Ride Platform, any disruption to the Ride Platform or Services, or any other reason whatsoever.


If you are a Driver, you will receive payment for your provision of Services pursuant to the terms of the Driver Addendum, which shall form part of this Agreement between you and Ride. The Driver Addendum is available in the Driver dashboard when you log into your account.

Ride Communications

By entering into this Agreement or using the Platform, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Communications from Ride, its affiliated companies and/or Drivers, may include but are not limited to: operational communications concerning your User account or use of the Ride Platform or Services, updates concerning new and existing features on the Ride Platform, communications concerning promotions run by us or our third-party partners, and news concerning Ride and industry developments. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. If you wish to opt out of promotional emails, you can unsubscribe from our promotional email list by following the unsubscribe options in the promotional email itself.

Your Information

Your Information is any information you provide, publish or post to or through the Ride Platform (including any profile information you provide) or send to other Users (including via in-application feedback, any email feature, or through any Ride-related Facebook or other social media posting) (your “Information”). You consent to us using your Information to create a User account that will allow you to use the Ride Platform and participate in the Services. Our collection and use of personal information in connection with the Ride Platform and Services is as provided in Ride’s Privacy Policy. You are solely responsible for your Information and your interactions with other members of the public, and we act only as a passive conduit for your online posting of your Information. You agree to provide and maintain accurate, current and complete information and that we and other members of the public may rely on your Information as accurate, current and complete.

To enable Ride to use your Information for the purposes described in the Privacy Policy and this Agreement, you grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, perform, display and distribute such Information to prepare derivative works, or incorporate into other works, such Information, in any media now known or not currently known. Ride does not assert any ownership over your Information; rather, as between you and Ride, subject to the rights granted to us in this Agreement, you retain full ownership of all of your Information and any intellectual property rights or other proprietary rights associated with your Information.

You may be able to create or log-in to your Ride User account through online accounts you may have with third party social networking sites (each such account, an "SNS Account"). By connecting to Ride through an SNS Account, you understand that Ride may access, store, and make available any SNS Account content according to the permission settings of your SNS Account (e.g., friends, mutual friends, contacts or following/followed lists (the “SNS Content”)). You understand that SNS Content may be available on and through the Ride Platform to other Users. Unless otherwise specified in this Agreement, all SNS Content, if any, shall be considered to be your Information.

Restricted Activities/Behavior

With respect to your use of the Ride Platform and your participation in the Services, you agree that you will NOT:
  1. impersonate any person or entity;
  2. stalk, threaten, or otherwise harass any person, or carry any weapons;
  3. violate any law, statute, rule, permit, ordinance or regulation;
  4. interfere with or disrupt the Ride Platform or the servers or networks connected to the Ride Platform;
  5. post Information or interact on the Ride Platform or Services in a manner which is fraudulent, libelous, abusive, obscene, profane, sexually oriented, harassing, or illegal;
  6. use the Ride Platform in any way that infringes any third party’s rights, including: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  7. post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information;
  8. forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Ride Platform;
  9. “frame” or “mirror” any part of the Ride Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other website for any purpose;
  10. modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Ride Platform or any software used on or for the Ride Platform;
  11. rent, lease, lend, sell, redistribute, license or sublicense the Ride Platform or access to any portion of the Ride Platform;
  12. use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Ride Platform or its contents;
  13. link directly or indirectly to any other web sites;
  14. transfer or sell your User account, password and/or identification to any other party
  15. discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or
  16. cause any third party to engage in the restricted activities above.

Riders (Driver) Representations, Warranties and Agreements

By providing Services as a Driver on the Ride Platform, you represent, warrant, and agree that:
  1. You possess a valid driver’s license and are authorized and medically fit to operate a motor vehicle and have all appropriate licenses, approvals and authority to provide transportation to Riders in all jurisdictions in which you provide Services.
  2. You own, or have the legal right to operate, the vehicle you use when providing Services, and such vehicle is in good operating condition and meets the industry safety standards and all applicable statutory and state department of motor vehicle requirements for a vehicle of its kind.
  3. You will not engage in reckless behavior while driving, drive unsafely, operate a vehicle that is unsafe to drive, permit an unauthorized third party to accompany you in the vehicle while providing Services, provide Services as a Driver while under the influence of alcohol or drugs, or take action that harms or threatens to harm the safety of the Ride community or third parties.
  4. You will only provide Services using the vehicle that has been reported to, and approved by Ride, and for which a photograph has been provided to Ride, and you will not transport more passengers than can securely be seated in such vehicle (and no more than seven (7) passengers in any instance).
  5. You will not, while providing the Services, operate as a public or common carrier or taxi service, accept street hails, charge for rides (except as expressly provided in this Agreement), demand that a Passenger pay in cash, or use a credit card reader, such as a Square Reader, to accept payment or engage in any other activity in a manner that is inconsistent with your obligations under this Agreement.
  6. You will not attempt to defraud Passenger on the Ride Platform or in connection with your provision of Services. If we suspect that you have engaged in fraudulent activity we may withhold applicable Fares or other payments for the ride(s) in question.
  7. You will make reasonable accommodation for Riders and/or for service animals.
  8. You agree that we may obtain information about you, including your criminal and driving records, and you agree to provide any further necessary authorizations to facilitate our access to such records during the term of the Agreement.
  9. You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) that names or schedules you for the operation of the vehicle you use to provide Services.
  10. You will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you.

Intellectual Property (IP)

All intellectual property rights in the Ride Platform shall be owned by Ride absolutely and in their entirety. These rights include database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, company or product names set forth in the Ride Platform are the property of their respective owners.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information (“Submissions”) provided by you to us are non-confidential and shall become the sole property of Ride. Ride shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

Ride and other Ride logos, designs, graphics, icons, scripts and service names are registered trademarks, trademarks or trade dress of Ride in Suriname and/or other countries (collectively, the “Ride Marks”). If you provide Services as a Driver, Ride grants to you, during the term of this Agreement, and subject to your compliance with the terms and conditions of this Agreement, a limited, revocable, non-exclusive license to display and use the Ride Marks solely in connection with providing the Services through the Ride Platform (“License”). The License is non-transferable and non-assignable, and you shall not grant to any third party any right, permission, license or sublicense with respect to any of the rights granted hereunder without Ride’s prior written permission, which it may withhold in its sole discretion. The Ride Marks may not be used in any manner that is likely to cause confusion.

You acknowledge that Ride is the owner and licensor of the Ride Marks, including all goodwill associated therewith, and that your use of the Ride Marks will confer no additional interest in or ownership of the Ride Marks in you but rather inures to the benefit of Ride. You agree to use the Ride Marks strictly in accordance with Ride’s Trademark Usage Guidelines, as may be provided to you and revised from time to time, and to immediately cease any use that Ride determines to nonconforming or otherwise unacceptable.

You agree that you will not: (1) create any materials that use the Ride Marks or any derivatives of the Ride Marks as a trademark, service mark, trade name or trade dress, other than as expressly approved by Ride in writing; (2) use the Ride Marks in any way that tends to impair their validity as proprietary trademarks, service marks, trade names or trade dress, or use the Ride Marks other than in accordance with the terms, conditions and restrictions herein; (3) take any other action that would jeopardize or impair Ride’s rights as owner of the Ride Marks or the legality and/or enforceability of the Ride Marks, including, challenging or opposing Ride’s ownership in the Ride Marks; (4) apply for trademark registration or renewal of trademark registration of any of the Ride Marks, any derivative of the Ride Marks, any combination of the Ride Marks and any other name, or any trademark, service mark, trade name, symbol or word which is similar to the Ride Marks; (5) use the Ride Marks on or in connection with any product, service or activity that is in violation of any law, statute, government regulation or standard.

Violation of any provision of this License may result in immediate termination of the License, in Ride’s sole discretion. If you create any materials bearing the Ride Marks (in violation of this Agreement or otherwise), you agree that upon their creation Ride exclusively owns all right, title and interest in and to such materials, including any modifications to the Ride Marks or derivative works based on the Ride Marks. You further agree to assign any interest or right you may have in such materials to Ride, and to provide information and execute any documents as reasonably requested by Ride to enable Ride to formalize such assignment. Ride respects the intellectual property of others, and expects Users to do the same. If you believe, in good faith, that any materials on the Ride Platform or Services infringe upon your copyrights, please contact us.

Limitation of Liability

In no event will Ride, including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders (collectively “ride” for purposes of this section), be liable to you for any incidental, special, exemplary, punitive, consequential, or indirect damages (including damages for deletion, corruption, loss of data, loss of programs, failure to store any information or other content maintained or transmitted by the ride platform, service interruptions, or for the cost of procurement of substitute services) arising out of or in connection with the ride platform, the services, or this agreement, however arising including negligence, even if we or our agents or representatives know or have been advised of the possibility of such damages.

The ride platform may be used by you to request and schedule transportation, goods, or other services with third party providers, but you agree that Ride has no responsibility or liability to you related to any transportation, goods or other services provided to you by third party providers other than as expressly set forth in this agreement. certain jurisdictions may not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you.

Term and Termination

This Agreement is effective upon your creation of a User account. This Agreement may be terminated: a) by User, without cause, upon seven (7) days’ prior written notice to Ride; or b) by either Party immediately, without notice, upon the other Party’s material breach of this Agreement. In addition, Ride may terminate this Agreement or deactivate your User account immediately in the event: (1) you no longer qualify to provide Services or to operate the approved vehicle under applicable law, rule, permit, ordinance or regulation; (2) you fall below Ride’s star rating or cancellation threshold; (3) Ride has the good faith belief that such action is necessary to protect the safety of the Ride community or third parties, provided that in the event of a deactivation pursuant to (1)-(3) above, you will be given notice of the potential or actual deactivation and an opportunity to attempt to cure the issue to Ride’s reasonable satisfaction prior to Ride permanently terminating the Agreement. For all other breaches of this Agreement, you will be provided notice and an opportunity to cure the breach. If the breach is cured in a timely manner and to Ride’s satisfaction, this Agreement will not be permanently terminated.


You agree not to use any technical, financial, strategic and other proprietary and confidential information relating to Ride’s business, operations and properties, information about a User made available to you in connection with such User’s use of the Platform, which may include the User’s name, pick-up location, contact information and photo (“Confidential Information”) disclosed to you by Ride for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of Ride in order to prevent it from falling into the public domain.

Notwithstanding the above, you shall not have liability to Ride with regard to any Confidential Information which you can prove: was in the public domain at the time it was disclosed by Ride or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as demonstrated by files in existence at the time of disclosure; is disclosed with the prior written approval of Ride; becomes known to you, without restriction, from a source other than Ride without breach of this Agreement by you and otherwise not in violation of Ride’s rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that You shall provide prompt notice of such court order or requirement to Ride to enable Ride to seek a protective order or otherwise prevent or restrict such disclosure.

Riders (Drives) Relationship with Ride

As a Rider (Driver) on the Ride Platform, you acknowledge and agree that you and the Passenger are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. You and Ride expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and Ride; and (2) no joint venture, franchisor- franchisee, partnership, or agency relationship is intended or created by this Agreement.

You have no authority to bind Ride, and you undertake not to hold yourself out as an employee, agent or authorized representative of Ride. Ride does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your vehicle. You retain the sole right to determine when, where, and for how long you will utilize the Ride Platform.

You retain the option to accept or to decline or ignore a Passengers request for Services via the Ride Platform, or to cancel an accepted request for Services via the Ride Platform, subject to Ride’s then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, Ride shall have no right to require you to: (a) display Ride’s names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying Ride’s names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities.